So, you will need more than 3 Mbps of upload speed to have your device properly connected. Consider that your Internet connection is shared between all the devices you have in your home. NOTE: We recommend a minimum of 2 Mbps dedicated upload speed for your recorder. Make sure the network where the recorder is connected meets the minimum requirements. NOTE: Uninstalling and reinstalling the application may remove any saved recordings within the application. Uninstall and reinstall the Night Owl HD App and check if the issue still happens.Turn the device back on and reopen the Night Owl HD App.If the device doesn't have a removable battery, press and hold the power button and volume down button for up to 15 seconds until the device resets. Ensure that your Smart Device is running the latest software.The SIM card must be inserted properly in your Smart Device (if applicable).(Make sure you have enough free space to keep the app up to date) Your Smart Device must have the latest version of the Night Owl HD App downloaded from the App Store or Google Play Store.Your Smart Device must support 3G, 4G, or 4G LTE.The coverage in your area must support 3G, 4G, or 4G LTE.Ensure your Smart Device meets the minimum requirements listed below:.If you are not sure if your recorder is properly connected to the Internet or you don’t know how to check it, please click DVR / NVR Troubleshooting. NOTE: Please make sure your Smart Device is connected to the same local network (router) as the recorder.
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